Got a letter from the DVLA about a tax disc refund which says "We cannot
process your refund for one of three reasons. Read the reasons below and
decide which one it might be and then follow the instructions overleaf
for sorting out that reason."

It just sounds really silly for them to say "We can't process your
refund but we don't know why - please tell us!"

Spoke to someone there on the phone and they don't know what the problem
is either so they are having another go.

On 31/12/2010 17:34, Rob wrote:
Got a letter from the DVLA about a tax disc refund which says "We cannot
process your refund for one of three reasons. Read the reasons below and
decide which one it might be and then follow the instructions overleaf
for sorting out that reason."

It just sounds really silly for them to say "We can't process your
refund but we don't know why - please tell us!"

Spoke to someone there on the phone and they don't know what the problem
is either so they are having another go.

DVLA computer systems have been up the Swannee for several weeks now.
My new tax disc took nearly 4 weeks to arrive, instead of the usual few
days. Could be the answer.

Rob wrote:

Got a letter from the DVLA about a tax disc refund which says "We cannot
process your refund for one of three reasons. Read the reasons below and
decide which one it might be and then follow the instructions overleaf
for sorting out that reason."

It just sounds really silly for them to say "We can't process your
refund but we don't know why - please tell us!"

Spoke to someone there on the phone and they don't know what the problem
is either so they are having another go.

What were the reasons?

Charlie wrote:

DVLA computer systems have been up the Swannee for several weeks now.

Weeks? I thought they'd been in Swansea for decades.

"Ronald Raygun" wrote in message
...
Charlie wrote:

DVLA computer systems have been up the Swannee for several weeks now.

Weeks? I thought they'd been in Swansea for decades.

I can't remember a time when they were never in Swansea. Wasn't it one of
the first (central) government functions to be sent to the regions

tim

On 31/12/2010 18:28, Ronald Raygun wrote:
Rob wrote:

Got a letter from the DVLA about a tax disc refund which says "We cannot
process your refund for one of three reasons. Read the reasons below and
decide which one it might be and then follow the instructions overleaf
for sorting out that reason."

It just sounds really silly for them to say "We can't process your
refund but we don't know why - please tell us!"

Spoke to someone there on the phone and they don't know what the problem
is either so they are having another go.

What were the reasons?

You don't/didn't own the vehicle. Your details in the application are
different from those on the logbook. You didn't say why you wanted a refund.

Got the "You are no longer the registered keeper" letter several weeks ago.

Rob wrote:

On 31/12/2010 18:28, Ronald Raygun wrote:
Rob wrote:

Got a letter from the DVLA about a tax disc refund which says "We cannot
process your refund for one of three reasons. Read the reasons below and
decide which one it might be and then follow the instructions overleaf
for sorting out that reason."

It just sounds really silly for them to say "We can't process your
refund but we don't know why - please tell us!"

Spoke to someone there on the phone and they don't know what the problem
is either so they are having another go.

What were the reasons?

You don't/didn't own the vehicle. Your details in the application are
different from those on the logbook. You didn't say why you wanted a
refund.

Got the "You are no longer the registered keeper" letter several weeks
ago.

OK, so presumably you either scrapped the car or traded it in, since if
you had sold it you would have sold the tax disc with it. So reasons 1
and 2 don't apply, unless you mis-spelled or they mis-read some of the
key details like the registration number or your name or address. Did
you change address and forget to tell them? As for reason 3, did you
forget to give a reason?

Didn't you apply for the tax refund at the same time as you got rid of the
car? It seems odd that you'd wait for weeks. Of course maybe you didn't
and your application just sat in their queue for weeks.

But you're right, it *is* really silly for them not to state the reason(s)
which caused them to reject your application. Normally when large
organisations send out a boilerplate letter which gives several possible
reasons for something, or has one or more of several things it wants to
say to you, they have tick boxes next to them all, and they mark the one(s)
which are relevant to your case.

On Fri, 31 Dec 2010 18:23:20 +0000, Charlie wrote:

On 31/12/2010 17:34, Rob wrote:
Got a letter from the DVLA about a tax disc refund which says "We cannot
process your refund for one of three reasons. Read the reasons below and
decide which one it might be and then follow the instructions overleaf
for sorting out that reason."

It just sounds really silly for them to say "We can't process your
refund but we don't know why - please tell us!"

Spoke to someone there on the phone and they don't know what the problem
is either so they are having another go.

DVLA computer systems have been up the Swannee for several weeks now.
My new tax disc took nearly 4 weeks to arrive, instead of the usual few
days. Could be the answer.

I applied for mine online on December 22nd and it arrived yesterday.
That's not bad, in view of the fact that much of the intervening time
was public holidays.

Chris

On Sat, 01 Jan 2011 12:16:16 +0000, Rob
wrote:

On 31/12/2010 18:28, Ronald Raygun wrote:
Rob wrote:

Got a letter from the DVLA about a tax disc refund which says "We cannot
process your refund for one of three reasons. Read the reasons below and
decide which one it might be and then follow the instructions overleaf
for sorting out that reason."

It just sounds really silly for them to say "We can't process your
refund but we don't know why - please tell us!"

Spoke to someone there on the phone and they don't know what the problem
is either so they are having another go.

What were the reasons?

You don't/didn't own the vehicle. Your details in the application are
different from those on the logbook. You didn't say why you wanted a refund.

Got the "You are no longer the registered keeper" letter several weeks ago.

Why are you no longer the registered keeper? Did you sell the vehicle?
If so, doesn't any balance of the tax disc get sold to the new owner
along with the vehicle itself?

Chris

Chris Blunt wrote:

On Sat, 01 Jan 2011 12:16:16 +0000, Rob
wrote:

Got the "You are no longer the registered keeper" letter several weeks
ago.

Why are you no longer the registered keeper? Did you sell the vehicle?

If he wanted a tax refund, he *must* have ceased being the RK, unless he
chose to take it off-road and made a SORN declaration.

If so, doesn't any balance of the tax disc get sold to the new owner
along with the vehicle itself?

If you sell privately to another driver, that's usually the case.
But if you trade it in at a dealer's, the car is going to be sitting
around for ages before it's re-sold, so there's little point in having
it taxed for all that time (and any test driving would be done using
trade plates), so one would normally retain the disc for a refund.