On 1 July, 15:10, "Andrew" wrote:
If I make a complaint re a mis-sold endowment policy in the mid 1980s is the
insurance company likely to get in contact with their sales adviser who
retired some 20 years ago?
It was sold on the basis that it would definitely pay of the mortgage with
an extra lump sum on top ... It was my first dealing in finances and I knew
little/nothing about how it worked.
Reason I ask is that the adviser is an elderly relative of mine ... not in
good health and he would take it badly if he thought I was complaining about
him...
I really believe that at the time he fully believed in the product he was
selling me and I wouldn't want to proceed if it was to lead to any
grievance.

thanks Andy

It depends. Was your elderly relative actually an employee of the
insurer, or was he self-employed/working for another firm?

If he was an employee of the insurer, it probably wouldn't contact him
(though you can't guarantee that).

If he was working for another firm, then the insurer will pass your
complaint to that other firm. What that other firm does so far as
contacting your relative is concerned is up to the other firm.

If he was self-employed/a director of the firm that advised you, then
(assuming the insurer still has his address) it will probably pass
your complaint straight to your relative.