This morning I get 2 prize cheques for £25: very nice, Thank You. BUT
two envelopes, 2 cheques to pay into the bank, two inserts in each
envelope, and two lots of postage. What a waste of resources,
especially as previously it probably would have been one envelope with
one £50 cheque. There is one insert in each envelope saying how NS&I
has listened to its customers and made some changes (viz £25 prize).
Well, why not listen to this. Stop wasting paper and postage, make the
prize payments more secure, and start paying prizes via BACS. Don’t
come up with the standard reply about how NS&I can’t pay via BACS
because it would mean having to change T&C: T&Cs must have been changed
to allow £25 prizes, so it’s possible. NS&I can still write to the
prize winners (as per its T&C) just the money goes straight into the
bank (I dare not suggest NS&I might use e-mail to advise of prizes lest
NS&I die of apoplexy at the thought of using e-mail). Of course, it
will be a nice little earner for NS&I to hang onto the money a little
bit longer while the cheques are posted and processed (BACS is quite
quick these days!). If NS&I looked at the comments attached to the
recent (23 May 09) article in the Times on the Times’ website, it would
see a selection of comments asking to have prizes paid direct into
mandated bank accounts. Why doesn’t NS&I get into the 21st century with
its payment methods.

http://www.timesonline.co.uk/tol/mon...cle6345045.ece