"Jane T" wrote in message
...
TalkTalk used to send me a paper bill but then they changed it and sent my
bill electronically (email). I have no problem with this, I am happy for
the company to save money under the pretence of carbon footprint.

Now TalkTalk have informed me that they will no longer send me a bill but I
have to go to the trouble of logging into my account to view my bill.

WHY????

What is it with telecoms companies. Every other company has the decency to
send me an invoice, why don't they. Imagine the situation where no one ever
sends you an invoice again and to view your invoices you have to set up an
on-line account with every vendor you purchase from.

Why do they want to waste my time and force me to log into my account to
view my bill? It has got to be a commercial reason, does anyone know what
it is?

Don't know - it can't be a cost thing, possibly data protection obsession?
Don't BT do the same?

--
Andy