On Fri, 5 Jun 2009 23:23:11 +0100, "George Weston"
wrote:


"Jane T" wrote in message
...
TalkTalk used to send me a paper bill but then they changed it and sent my
bill electronically (email). I have no problem with this, I am happy for
the company to save money under the pretence of carbon footprint.

Now TalkTalk have informed me that they will no longer send me a bill but
I have to go to the trouble of logging into my account to view my bill.

WHY????

What is it with telecoms companies. Every other company has the decency
to send me an invoice, why don't they. Imagine the situation where no one
ever sends you an invoice again and to view your invoices you have to set
up an on-line account with every vendor you purchase from.

Why do they want to waste my time and force me to log into my account to
view my bill? It has got to be a commercial reason, does anyone know what
it is?

This is what they put in their email


It's safer as MyAccount is password protected.
You can view the details of any other bills at the same time, so it's easy
to see who you've been calling regularly and add them to your FREE Calling
Circle for discounted call rates.
You can print a copy of your bill, if you require copies for your
records.


Thanks TalkTalk, you are doing me a favour.

Sigh!

Crap company, crap service....
Doesn't that ring any bells for you?
Like requesting a MAC and going elsewhere?

George


My partner and I both signed up to TT phone and BB package. Great
deal.... service was terrible and after much ado, incompetence and
stupidity in their responses, I dumped them and went back to BT who
welcomed me back with open arms and no charge. TT were unable to stop
the return to BT and still scream for their money a year later. They
can spin on it!

My partner, different address and not so feisty, is still with TT. At
least once a week she loses phone or BB, sometimes both, occasionally
for two days or more! Yet when with BT never missed a beat.

Keep away from the moppets if you value your sanity.